Frequently Asked Questions

General Questions

What Areas Do You Serve?

We proudly serve the towns and cities within about a 30-minute radius of Idaho Falls, including:

Ammon

Rexburg

Idaho Falls

Shelley

Rigby

Ucon

Iona

Firth

Ririe

Blackfoot

Swan Valley

Menan

Roberts

If you’re located outside this area, we’re happy to travel further, but a travel fee may apply. Feel free to contact us for a custom quote based on your location.

Do I need to move furniture before you arrive?

We recommend moving small and breakable items before our arrival. Our team will move smaller furniture, but larger items like beds and large couches will remain in place. If you have specific concerns, it’s best to confirm when booking your appointment.

How often should I get my carpets cleaned?

To maintain the look and health of your carpets, we suggest professional cleaning every 12-18 months. For homes with pets or young children, every 6-12 months may be ideal.

Do you use safe cleaning products?

Absolutely! We use eco-friendly, non-toxic cleaning solutions that are safe for your family, pets, and the environment.

Appointment and Preparation

How do I schedule an appointment?

You can schedule an appointment by calling us at (208) 980-2624, using our online booking system, or messaging us directly on social media.

How should I prepare for my carpet cleaning appointment?

Clear the carpeted areas as much as possible.

Pick up fragile items or valuables.

Secure pets in a safe area.
Let us know of any specific stains or areas needing special attention.

How long does the cleaning process take?

The time depends on the size of the area and the level of cleaning required. On average, a typical residential cleaning takes 1-2 hours. This depends on the number of rooms being cleaned

Cleaning Process & Results

Will my carpets get soaked?

No. We use advanced equipment and methods to ensure quick-drying carpets. In most cases, carpets dry within a few hours.

Can you remove pet stains and odors?

Yes! We specialize in treating pet stains and odors with our deodorization service. However, deep or old stains may require additional treatment for full removal.

Do I need to vacuum before you arrive?

While we appreciate vacuuming beforehand, it’s not required. Our technicians will pre-vacuum as part of the service to ensure optimal results.

What types of carpet do you clean?

We clean all types of residential and commercial carpets, including wool, synthetic, and Berber. If you have a specialty carpet, let us know in advance so we can use the appropriate cleaning method.

After Cleaning Care

How soon can I walk on the carpet after cleaning?

We recommend waiting at least 2-4 hours before walking on the carpet, especially with shoes. If you need to walk on it sooner, clean socks or indoor slippers are recommended.

How long will it take for the carpet to dry?

With our advanced drying equipment, most carpets will be dry in 4-6 hours. Factors like humidity, airflow, and carpet thickness can affect drying times.

What if a stain reappears after cleaning?

If a stain resurfaces within 14 days of cleaning, contact us, and we’ll come back to treat it at no extra cost. This is part of our commitment to your satisfaction.

Commercial Carpet Cleaning

Do you offer commercial carpet cleaning services?

Yes! We provide professional carpet cleaning for offices, retail spaces, and other commercial properties. We offer flexible scheduling to minimize disruption to your business operations.

How is commercial carpet cleaning different from residential cleaning?

Commercial carpets experience heavier foot traffic and may require specialized equipment and techniques. We use faster drying methods, so your business can get back to work quickly without downtime.

Pricing & Payment

How much does carpet cleaning cost?

Our prices vary based on the size of the area, carpet type, and level of cleaning required. Call us for a free estimate or use our online quote calculator.

Do you offer any discounts?

Yes! We offer seasonal promotions and discounts for repeat customers. Follow us on social media to stay updated on our latest deals.

What payment methods do you accept?

We accept credit cards and online payments only. A card on file is required to complete your booking, but it will not be charged until after the service is completed.

Warranty & Guarantees

What if I’m not satisfied with the results?

We stand behind our work with a satisfaction guarantee. If you’re not happy with the results, let us know within 14 days, and we’ll return to make it right.

Do you offer any warranties for your services?

Yes, we offer a 14-day re-clean guarantee for any spots or stains that reappear. Your satisfaction is our top priority.